At Shot Caller, we strive to ensure your satisfaction with every purchase of our premium cannabis products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy and convenient as possible. Please review the following guidelines:

Eligibility for Returns:

  • Only unopened and unused cannabis products are eligible for return.
  • Returns must be initiated within 30 days from the date of purchase.

How to Initiate a Return:

  • To initiate a return, please contact our customer service team at support@shotcallerbrand.com with your order number and reason for return.
  • Our team will provide you with further instructions on how to return your product.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received safely.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges:

  • We do not offer exchanges for cannabis products. If you would like to try a different product, please initiate a return for the item you wish to exchange and place a new order for the desired product.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately upon receipt.
  • We may require photo documentation of the damage or defect for verification purposes.

Non-Returnable Items:

  • Due to the nature of our products, we cannot accept returns on opened or used cannabis products unless they are damaged or defective.

Policy Updates:

  • Shot Caller reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Shot Caller Privacy Policy

This Privacy Policy describes how Shot Caller (“we,” “our,” or “Shot Caller”) collects, uses, and protects the information you provide when using our website ShotCaller.com (“the Site”). We take your privacy seriously and are committed to protecting your personal data.

Information We Collect

We may collect personally identifiable information, such as your name, email address, postal address, phone number, and similar information when you voluntarily provide it to us when subscribing to our newsletter, making a purchase, or interacting with our offerings and services.

We also automatically collect non-identifiable information when you visit our website, such as your IP address, browser type, pages visited, and other similar data, to enhance user experience and analyze site usage trends.

Use of Information

The personal information we collect may be used to:

  • Personalize your experience on the website.
  • Process your orders and payments.
  • Send periodic updates about our products, promotions, or other relevant information.
  • Improve our products and services.

Information Security

We are committed to protecting the security of your personal information and take reasonable measures to safeguard it. However, no transmission of data over the internet or storage system is completely secure, so we cannot guarantee the absolute security of your data.

Disclosure of Information to Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the express purpose of providing the requested product or service.

Links to External Sites

Our website may contain links to external sites not controlled by Shot Caller. We are not responsible for the privacy practices of such sites and recommend reviewing the privacy policies of those sites.

Changes to This Privacy Policy

Shot Caller reserves the right to update or modify this Privacy Policy at any time, and any changes will be reflected on this page. Users are encouraged to periodically review this page to stay informed about how we are protecting the information we collect. Your continued use of the website after the posting of changes will constitute your acceptance of such changes.

Consent

By using our website, you consent to the terms of our Privacy Policy.

Contact

If you have any questions about this Privacy Policy, please contact us via email support@shotcallerbrand.com

This Privacy Policy was last updated on December 2023.